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Case Study: Issue Identification During a Data Centre Installation

Case Study: Issue Identification During a Data Centre Installation

Finding the real problem can be hard, and it is not always what it seems at first. That is the case in this Case Study: Issue Identification During a Data Centre Installation written by Antony della Porta, an established professional in delivering strategic business change and an advisor for programme and project recovery with critical systems thinking approach.

So, download it for free, and learn how small issues can lead to real problems.


The Goal of the Case Study

The situation explained in this case study is about an issue that could have potentially held up and delayed the programme. In fact, the goal of this case study is to explain the difference between an issue and an actual problem, and how a small issue can lead to even bigger problems. It will show you that you always need to look at the big picture, and start thinking outside the box.


Overview of the Case Study

A data centre was being installed in a repurposed building, taking the whole lower floor. A corridor split the floor into two halves: one side was the main Telco systems, two thirds of the other half for co-location and the last part for the UMI.

The initial concern was about where to bore a hole through the two walls to take the cables across the other room. This seemed to be the problem, but in fact the real problem was with the original network design. The supplier’s inbound network switch/router was housed in another room which required way too many cables to go through the walls.


Was the Problem Solved?

Yes, it was. The real problem in this case study was the architectural design and layout of the whole network. How was it solved? Download this case study to find the resolution of the problem.

Keep in mind that issues come out of the blue, and you need to sort them as quickly as possible. This means that sometimes you need to relocate resources from their planned schedule to be able to fix the issues. You had to react even though there was no planned activity in place.


Final Thoughts

At times it may seem like some smaller issues are the real problem, but bigger ones can arise if not noticed on time. The same could have happened in this particular situation, but fortunately the problem was identified on time.


So, did you find this case study interesting? If you have any similar cases, feel free to share them with us.

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Antony della Porta

Antony della Porta has experience of over 30 years in the project management profession. He is an established professional in the delivery of strategic business change and an advisor for programme and project recovery with critical systems thinking approach. He has been an Executive Advisor and Director at GPM Global and founded “The Sustainable PM” initiative, which is a platform that is set to help PMs become "sustainable”. He is also an accredited instructor and practitioner for a number of courses in the fields of management and project management.

Full biography

Full biography

Antony is an established strategist and critical systems thinker for portfolio/programme/project delivery and recovery, providing expert assistance and advice with the delivering of business strategic change. Experience gained from over 30 years working with a number of blue chip verticals, assisting with realising their sustainable business strategies and changes through programme/project delivery, at Portfolio level. Roles have been as a consultant PM (Portfolio, Prog and Project) Manager/Business Analyst throughout this time.

He also develops tailored courses, workshops and seminars for Organisations for Portfolio, Programme, Project Management down to Product delivery, to their specific needs, as an accredited Instructor/Coach for courses in “Best Practice” and PRiSM, (Projects Integrating Sustainable Methods - addressing the environment and sustainability), for driving and delivering sustainable business change.

Ex Royal Air Force in problem resolution on radar systems, Antony worked in cutting edge technology in commercial and scientific industry sectors which include Finance/Banking, Travel, Telecommunications and Media, Pharmaceutical, Printing, Public/Government, Service/System Integrators.

Founder of the initiative “The Sustainable PM” providing on-line courses for anyone working in delivering business change through projects. These courses are “Classroom-style” videos where emphasis is on understanding of the “HOW” as well as the “Why, What” of using various project approaches such as PRINCE2 and AgilePM along with techniques and “agility” in the delivery of change.

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