Knowledge Management Capgemini's adoption of tools for KM Published on 02 June 2009 - Revised on With more than 90,000 employees worldwide, the virtual nature of Capgemini requires a sophisticated knowledge management system that gathers and filters information from communities around the globe. CTO Andy Mulholland used Web 2.0 technologies such as information tagging, blogs, and wikis as the backbone for Capgemini's knowledge management approach. The Web 2.0 technologies let users validate information through tags and ratings, making it more useful to their often-changing needs. Mulholland also adopted Google Apps as a supplement to traditional productivity tools to allow collaboration within Capgemini and with clients across the globe. The challenge was more difficult than you might expect: As a consulting firm, Capgemini needs a strong focus on compliance activities, which are often technology-enabled. Yet the compliance emphasis of IT's efforts interfered with the company's need to collaborate flexibly internally and with clients. To overcome this disconnect, Mulholland and his team built an "enabling layer" with four core elements: service-oriented architecture, data, network, and standards. But the layer also separates the business functionality and the technologies from each other where necessary. This duality allows greater integration and more rapid adoption of new technologies across the company without creating problematic entanglements. Rate this article: No rating Print Arjun Thomas Arjun is a consultant with expertise in areas like Strategy and Operations within the field of Knowledge Management, Enterprise 2.0 and Social Media. He is an Architecture and Design Specialist with expertise in the area of Knowledge and Enterprise Portals and Web 2.0 tools and services. He has a background of implementing large scale Social Networking and other Web 2.0 tools that are now being used rather extensively to promote Knowledge Management within most organizations. Full biography Full biography Arjun is a consultant with expertise in areas like Strategy and Operations within the field of Knowledge Management, Enterprise 2.0 and Social Media. He is an Architecture and Design Specialist with expertise in the area of Knowledge and Enterprise Portals and Web 2.0 tools and services. He has a background of implementing large scale Social Networking and other Web 2.0 tools that are now being used rather extensively to promote Knowledge Management within most organizations. x Contact author Linked In
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